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Shipping policy
Shipping Policy
Effective Date: February 8, 2026
Thank you for shopping with Mona & Milo. We are committed to delivering your order safely and efficiently. Please review our shipping policy below.
Shipping Rates
"Worldwide shipping $12.95 | Free Shipping on orders over $75"
We offer flat-rate standard shipping to all countries for just $12.95. Orders over $75 qualify for complimentary shipping worldwide.
Delivery Times
Processing: 1-3 business days (please note during extremely busy periods this could exceed this time frame). The delivery time frame starts from the day your order is dispatched.
Delivery: 7-15 business days after dispatch (may take longer for remote locations)
Tracking: You'll receive a tracking number via email once your order ships
International orders may be subject to customs duties and taxes, which are the customer's responsibility. These charges are determined by your country's authorities and vary depending on the value of the package and local regulations.
Returns & Exchanges
We offer hassle-free returns within 14 days of delivery.
Shipping costs are calculated at checkout based on your delivery address.
Shipping Locations
We ship worldwide. If your country is not available at checkout, please contact us through our contact form or chat with us to inquire about shipping options.
Processing Time
Orders are processed within 1-3 business days. Please note that during busy periods, processing may take slightly longer. Our fulfillment partners operate Monday-Friday, so orders placed on weekends will be processed on the next business day.
You will receive an email confirmation when your order has been placed and another notification with tracking information once your order has shipped.
Delivery Time
Please allow 7-15 business days for delivery after your order has been dispatched. Delivery times may vary depending on your location and local postal services. Delivery may take longer for remote locations.
We are not responsible for delays caused by customs clearance, postal services, weather conditions, or events beyond our control.
Tracking Your Order
Once your order has shipped, you will receive an email with tracking information. You can use this tracking number to monitor your package's journey to your door.
Please allow 24-48 hours after shipment for tracking information to become active in the carrier's system.
Customs, Duties & Taxes
Orders shipped internationally may be subject to customs duties, import taxes, and fees imposed by your country's customs authorities. These charges are the responsibility of the recipient and are not included in the total cost you pay at checkout.
Customs charges vary depending on the value of your package and local regulations in your country. We have no control over these charges and cannot predict what they may be. Please contact your local customs office for more information.
Refusal of Delivery: If you refuse a shipment due to customs fees or taxes, you will be responsible for the original shipping costs, and these will be deducted from your refund.
Delivery Issues
Lost or Stolen Packages: If your tracking information shows that your package was delivered but you have not received it, please check with neighbors, building management, or other members of your household. We are not responsible for packages that are marked as delivered by the carrier.
If you believe your package is lost, please contact us through our contact form or chat with us within 7 days of the expected delivery date, and we will work with you to resolve the issue.
Damaged Packages: If your package arrives damaged, please contact us through our contact form or chat with us immediately with photos of the damaged packaging and items. We will arrange a replacement or refund as appropriate.
Incorrect Address: Please ensure your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you need to update your shipping address, please contact us immediately after placing your order.
Order Changes
If you need to change your shipping address or cancel your order, please contact us through our contact form or chat with us within 24 hours of placing your order. Once an order has been processed and shipped, we cannot make changes to the shipping address or cancel the shipment.
Contact Us
If you have any questions about shipping or need assistance with your order, please contact us through our contact form or chat with us. We're here to help and will respond to your inquiry within 24-48 hours.